We want to ensure that your shopping experience is not only enjoyable but also stress-free, extending our commitment to excellence in every aspect, including shipping.

Art Glass Shipping:

Your art glass is handled with the utmost care and expertise by our dedicated team, drawing on years of experience in the field. Each parcel is meticulously packed, fully tracked, and insured to guarantee the safe arrival of your precious pieces. Should you have any inquiries or concerns regarding the shipping of your art glass, our knowledgeable team is ready to assist. Feel free to reach out, and we'll ensure your questions are addressed promptly.

Accessories Shipping:

Our accessories are stored in various warehouses with available stock, allowing us to efficiently dispatch your orders. Shipping can be tracked to provide you with real-time updates on your delivery. As we strive to offer you the best service, we estimate delivery within 10 - 14 business days from the shipping date.

Combined Orders:

For orders containing both art glass and accessories, each category will be shipped separately according to the specified shipping standards. We aim to maintain the same high level of care and efficiency for both art glass and accessories to ensure your satisfaction.

International Shipping:

We are delighted to offer international shipping for both art glass and accessories. International deliveries may take longer, and we appreciate your understanding as we work to bring your order to you securely.

At Habatat Shop, we are committed to delivering not only exceptional products but also an outstanding customer experience. If you have any additional questions or require further assistance, please don't hesitate to contact our dedicated support team.

Thank you for choosing Habatat Shop. We look forward to bringing the beauty of art glass and accessories to your doorstep.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@habatat.com. Please note that returns will need to be sent to the following address: 4400 Fernlee Avenue, Royal Oak MI 48073, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@habatat.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@habatat.com.

At Habatat Shop, we stand behind the impeccable quality of our glass art. We guarantee that your order will reach you in perfect condition, meticulously packed to ensure its safety during transit. Our commitment extends beyond just delivery – we pledge to offer you the very best in glass art, showcasing the latest masterpieces from talented artists. Your satisfaction is our priority, and we're dedicated to delivering a flawless experience from selection to arrival.